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• November 8, 2023November 20, 2023
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GetYourGuide Reviews – Pros & Cons

What is getyourguide?

GetYourGuide is an online travel agency that connects travelers with local guides and tour operators for a variety of activities and experiences. Founded in 2009, the company is headquartered in Berlin, Germany and operates in over 130 countries. GetYourGuide offers a wide variety of tours and activities, including walking tours, food tours, bike tours, cooking classes, skip-the-line tickets, and more. GetYourGuide has over 35,000 tours and activities in over 7,000 destinations around the world. The company has been praised for its wide selection of tours, its easy-to-use website, and its excellent customer service.

GetYourGuide offers a variety of tours, activities, and attractions, including:

• City tours
• Walking tours
• Food tours
• Bike tours
• Boat tours
• Hiking tours
• Museums and galleries
• Theme parks
• Sporting events
• Concerts and shows

The company also offers a variety of travel packages, including:

• City breaks
• Weekend getaways
• Multi-city tours
• Rail and bus tours
• River cruises

GetYourGuide is a popular choice for travelers who are looking for a unique and memorable experience. The company’s tours are led by experienced and knowledgeable guides who are passionate about their cities and regions. GetYourGuide also offers a variety of discounts and promotions, making it an affordable option for travelers.

If you are looking for a great way to experience a new city or region, GetYourGuide is a great option to consider. The company offers a wide variety of tours, activities, and attractions, all at competitive prices. With its easy-to-use website and excellent customer service, GetYourGuide is a great choice for travelers of all ages and experience levels.

How Does getyourguide Work?

GetYourGuide is an online travel agency that connects travelers with tour guides and excursions. It is accessible via website and mobile app for iOS and Android. GetYourGuide sells tours and excursions, activities including cooking classes, and tickets to tourist attractions.

Here is how GetYourGuide works:

1. Travelers search for tours and activities on the GetYourGuide website or app. They can use filters to narrow down their search by destination, activity type, price, and other factors.
2. Once a traveler has found a tour or activity they are interested in, they can read reviews from other travelers and learn more about the tour or activity.
3. If a traveler decides to book a tour or activity, they can do so online or through the app. GetYourGuide offers a variety of payment methods, including credit cards, PayPal, and bank transfer.
4. Once a traveler has booked a tour or activity, they will receive a confirmation email with their booking details. They can also manage their booking online or through the app.
5. On the day of the tour or activity, the traveler will meet their tour guide or instructor at the designated meeting place. The tour guide or instructor will be responsible for leading the tour or activity and providing the traveler with information about the destination or activity.
6. After the tour or activity is over, the traveler can leave a review on the GetYourGuide website or app. This feedback helps other travelers make informed decisions about tours and activities.

Here are some of the benefits of using GetYourGuide:

• GetYourGuide offers a wide variety of tours and activities, so there is something for everyone.
• GetYourGuide offers competitive prices, so travelers can save money on their trips.
• GetYourGuide offers a secure booking platform, so travelers can be confident that their bookings are safe.
• GetYourGuide offers excellent customer service, so travelers can get help if they need it.

Getyourguide Reviews

GetYourGuide is a popular online travel agency that offers a wide variety of tours, activities, and attractions in destinations all over the world. The company has a strong reputation for providing high-quality experiences and excellent customer service.

GetYourGuide has been praised for its user-friendly website and app, which make it easy to find and book tours. The company also offers a variety of payment options, making it convenient for travelers from all over the world to use its services.

GetYourGuide has been reviewed by over 27,954 people on Trustpilot, and the company has an average rating of 4.3 out of 5 stars. This is a very positive rating, and it is clear that the majority of GetYourGuide customers are happy with their experiences.

Here are some of the positive reviews that GetYourGuide has received on Trustpilot:

• “I had a great experience booking a tour through GetYourGuide. The website was easy to use and the tour was exactly as described. I would highly recommend this company to anyone looking for a great travel experience.”
• “I have used GetYourGuide for several of my trips now and I have always been impressed with the company. The tours are well-organized and the guides are knowledgeable and friendly. I would definitely use GetYourGuide again in the future.”
• “GetYourGuide is a great way to book tours and activities while you are traveling. The company offers a wide variety of options, and the prices are very competitive. I would highly recommend GetYourGuide to anyone looking for a convenient and affordable way to experience the best of their destination.”

Of course, there are also some negative reviews of GetYourGuide on Trustpilot. However, the vast majority of these reviews are related to specific tours or activities, rather than the company as a whole. This suggests that GetYourGuide is a generally reliable company that provides good customer service.

Here are some of the negative reviews that GetYourGuide has received on Trustpilot:

• “I booked a tour with GetYourGuide and was disappointed with the experience. The guide was not very knowledgeable and the tour was not as described. I would not recommend this company.”
• “I had a problem with my booking with GetYourGuide and the customer service was not helpful. I would not use this company again.”
• “I think GetYourGuide is overpriced. There are other companies that offer similar tours for a fraction of the price.”

Overall, GetYourGuide is a well-respected company with a strong reputation for providing high-quality experiences and excellent customer service. The company has been praised for its user-friendly website and app, as well as its wide variety of payment options. While there have been some negative reviews of GetYourGuide, these are relatively few in number and are mostly related to specific tours or activities. Overall, I would recommend GetYourGuide to anyone looking for a convenient and affordable way to experience the best of their destination.

Benefits of using getyourguide

GetYourGuide is a popular online booking platform for travel experiences, offering a wide variety of tours, activities, and attractions worldwide. Here are some of the benefits of using GetYourGuide:

1. Wide selection of experiences: GetYourGuide offers a vast selection of tours, activities, and attractions in over 7,000 destinations across the globe. Whether you’re seeking skip-the-line tickets to iconic landmarks, immersive food tours, unique cultural experiences, or adrenaline-pumping adventures, you’re sure to find something that suits your interests.
2. Convenient booking: GetYourGuide’s user-friendly website and mobile app make it easy to browse, compare, and book experiences. You can filter your search by destination, type of experience, price, and other criteria, ensuring you find the perfect fit for your travel plans.
3. Skip-the-line access: Save valuable time and avoid long queues at popular attractions by purchasing skip-the-line tickets through GetYourGuide. This allows you to maximize your time at your destination and experience the highlights without waiting in line.
4. Expert-led tours: GetYourGuide offers a wide range of tours led by local experts and passionate guides. These tours provide in-depth insights into the destination’s history, culture, and attractions, enriching your travel experience and offering a unique perspective.
5. Immersive experiences: GetYourGuide offers a variety of immersive experiences that go beyond traditional sightseeing. These experiences include food and wine tours, cooking classes, hands-on workshops, and unique cultural activities, allowing you to engage with the local culture and create lasting memories.
6. Mobile vouchers: GetYourGuide provides mobile vouchers for your booked experiences, eliminating the need for paper tickets. Simply show your mobile voucher to the guide or attraction staff upon arrival for a seamless check-in experience.
7. Secure payment: GetYourGuide uses secure payment gateways to protect your financial information. You can pay with various methods, including credit cards, PayPal, and local payment options, ensuring a safe and convenient booking process.
8. Customer support: GetYourGuide provides 24/7 customer support in multiple languages. If you have any questions or concerns regarding your bookings or experiences, their team is readily available to assist you.
9. Customer reviews: GetYourGuide allows customers to leave reviews of their experiences, providing valuable insights into the quality of tours, attractions, and guides. These reviews can help you make informed decisions when choosing activities for your trip.
10. Price comparison tool: GetYourGuide’s price comparison tool allows you to compare prices for similar experiences across different providers. This helps you find the best deals and maximize your travel budget.

Getyourguide pros and cons

GetYourGuide is a popular online platform for booking tours, activities, and attractions around the world. Here is a summary of the pros and cons of using GetYourGuide:

Pros:

• Wide variety of tours and activities: GetYourGuide offers a wide variety of tours and activities to choose from, including everything from city sightseeing tours to cooking classes to day trips to nearby attractions.
• Easy to use website and app: The GetYourGuide website and app are easy to use and navigate, making it easy to find the perfect tour or activity for your interests.
• Secure payment processing: GetYourGuide uses secure payment processing to protect your personal information.
• Customer support: GetYourGuide offers customer support in multiple languages.
• Read reviews from other travelers: You can read reviews from other travelers to help you decide which tour or activity is right for you.

Cons:

• Prices can be higher than booking directly with the tour operator: GetYourGuide charges a commission for each booking, so the prices on their website may be higher than if you booked directly with the tour operator.
• Not all tours are available in all destinations: GetYourGuide does not offer tours in all destinations, so you may need to book with another provider if you are traveling to a less popular destination.
• Some tours may be canceled due to weather or other factors: It is always a good idea to check the cancellation policy before booking a tour.
• You may not be able to customize your tour: Most tours offered by GetYourGuide are fixed itineraries, so you may not be able to customize your tour to your liking.

Getyourguide FAQs

GetYourGuide is an online travel booking platform that offers a wide variety of tours, activities, and attractions around the world. They have a comprehensive FAQ section that covers everything from booking and payment to reviews and refunds. Here are some of the most frequently asked questions:

Booking and Payment

• How do I book an activity? To book an activity, simply search for the activity you are interested in on the GetYourGuide website or app. Once you have found the activity you want, click on the “Book now” button. You will then be asked to select your date, time, and number of participants. You will also be asked to enter your payment information. Once you have completed the booking process, you will receive a confirmation email with your voucher.
• What payment methods do you accept? GetYourGuide accepts a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Alipay.
• Can I cancel my booking? Most bookings can be cancelled up to 24 hours in advance for a full refund. However, some activities have stricter cancellation policies. You can find the cancellation policy for an activity on the activity page.
• What happens if I miss my activity? If you miss your activity, you will not be refunded. However, you may be able to rebook the activity for another date or time.

Reviews and Ratings

• How can I leave a review? To leave a review, simply click on the “Write a review” button on the activity page. You will then be asked to rate the activity and write a review of your experience.
• How do you calculate ratings? GetYourGuide calculates ratings based on the average of all reviews for an activity.
• How can I report a review? If you believe that a review is inappropriate or inaccurate, you can report it to GetYourGuide by clicking on the “Report abuse” button next to the review.

Refunds

• How do I get a refund? To request a refund, please contact GetYourGuide customer support. You may be eligible for a refund if you have cancelled your booking within the cancellation policy, if the activity has been cancelled by the supplier, or if you were unable to attend the activity due to unforeseen circumstances.
• How long will it take to receive my refund? Refunds are typically processed within 14 business days.

Other FAQs

• How do I create an account? You can create an account by clicking on the “Create account” button in the top right corner of the GetYourGuide website or app. You will then be asked to enter your email address and password.
• How can I contact customer support? You can contact GetYourGuide customer support by email, phone, or live chat.
• Is GetYourGuide a safe website? Yes, GetYourGuide is a safe website. They use industry-standard security measures to protect your personal information.